American Express Internal & External Analysis

American Express Internal & External Analysis Introduction In February 2014, American Express launched a new credit card called the ‘Amex Every Day Credit Card. This card did not have an annual fee but had a unique rewards program that rewarded frequent users. Unlike the other offerings from American Express which were traditionally targeted at busy executives and entrepreneurs, Amex Every Day was targeted at housewives and students. The card was part of the strategic shift at American Express to target the mass market rather limiting its offerings to premium customers. Since the time it entered the card business, American Express had operated a closed-loop network and focused on a limited number of profitable customers. In the mid-2000s, American Express started facing new challenges from online payment processing companies and other card companies. The online payment processing companies offered safe and cheaper payment processing services which lured customers...