Towards Management Maturity Project (End Case Study)
Q1. In your opinion. why is a process like PACT especially important in the context of international projects?
An experienced facilitator will help in applying a PACT process successfully and guide those that are with less experience and performance to understand where they are in terms of a project strategy, scope, completeness, accuracy, and implementation. Hence, in this situation the guidance and support, that project managers receive plays a significant role in adapting change and complexity within the business environment, especially from those who have enough experience.
Q2. What are the prerequisites to developing as an effective facilitator?
To be an effective project facilitator an engineering background is required with basic facilitation training skills, and high communication, presentation techniques with creativity that enables him to build better relations with teams and managers. Also, a facilitator must be able to develop teams and moderate conflicts and have a long experience in product development to successfully deal with technical or unfamiliar content. He or she must have the ability to appreciate diverse ideas, and understand training logistics and administration. All mentioned shall come together with a strong ability working in a cross-functional (team, culture, project) and in a matrix organization.
Q3. How do the tasks of the PACT facilitator differ from the tasks of an international project manager?
The difference is that facilitators are there to enhance the project manager qualifications regarding project management methodology and procedures. In addition, they support PM with their main tasks, and in dealing with criticism and tensions in teams, and overcome any gaps between functions and local cultures. Also, unlike the project manager, the PACT facilitator will accompany the project (product) from the development level and through its entire life cycle.