The Heartland of the European Union - Worlds apart? (Mini-Case Study: 10.1)
Q. Explain the reason(s) for this mistrust in the light of diversity.
Having different people and cultures in the workplace can lead to more tension. In this case study, when both parties started mistrusting each other, miscommunication resulted in lowering work productivity and motivation.
The Project manager of the Italian team raised up the conflict based on presumed and uninformed stereotypes and took a proactive approach leading to mistrust. Instead of allowing the issues to be clarified and initiate a workshop from both sides to present cultures and address differences, both teams didn't try to create an environment by promoting understanding, communication nor positive interactions.